As a first time buyer, Iryna was wonderful to work with. In taking the car for a test drive Iryna was both very personable and knowledgeable about the 2009 Honda CR-V - which I did purchase! As a first time buyer Iryna was very helpful in explaining the process, all of the paperwork, and was able to answer all of the questions my mom and I had about the car. By the time everything was processed and the car was officially mine Iryna was genuinely happy for me and my first car. She knew I had to drive the car back to Milwaukee that evening and she even called the next day to make sure the car was running well and that I had made it home safe. She was so sweet! Overall it was a fantastic experience and I couldn't be any happier with my purchase.
I have had multiple visits for the same TPMS issue on my 2017 honda CR-V EX. I noticed that they had road tested for 41 miles. This seemed odd that I was not informed my car was going to be driven 41 miles. The service manager was out and another person in service said it was due to calibration of the TMPS system. He said I should have been called to be told it needed a road test before it was performed. He gave me a free oil change due to inconvenience. So I walk out to the front where they said my car would be parked for me. When I get to my car no one was inside it or around it. It was unlocked, and left running. Anyone could have gone in and drove off with my car or stolen something from it. I would not recommended using the service department at this location.
I swear, I’ve always hated dealerships, until I arrived at Valley Honda. From the moment I set foot inside to test drive a Civic, to the moment I drove off the lot in it, I️ was important. Customer service was top notch, and I’ve never felt more secure in my auto purchase than I do tonight. See Andy for some awesome customer service. He was friendly, attentive, and went over literally every new feature of my Civic without overwhelming me with “YOU NEED THIS! This is the BEST...! Top of the line! You’ll be a fool to drive anything else!” He made me feel like my choices were important, and my happiness with his service was his priority. Rose in finances was a sweetheart and extremely friendly. Most pleasant conversation about spending money I’ve ever had. I look forward to doing business with Valley Honda for years to come. See More
I had bought the used 2007 Honda Odyssey the night before. In the morning there seemed to be a problem with the sliding side door latch mechanism. Took it in assuming they would just lubricate the bearings or the linkage. As I waited in the waiting area they inspected it. 1/2 hour later, German, the service consultant informed me that the technician found that the rollers were worn. Consulting with the service manager they decided to replace the rollers on both sliding doors, free of charge! I certainly was not expecting that. A used car is normally "as is", but here they stepped up, which they didn't have to, and took on the cost of the repair. Thank you very much from me and my wallet!
I'm going to be honest, I went into this dealership with the expectation that "This is a dealership, it will have sleazy people trying to get me into the top of the line model of some car I can't afford. I'm here to test drive a Honda Civic...and THATS it. No one was talking me into anything." And boy was I pleased when that WAS NOT THE CASE. From the moment I walked into the building, I was greeted with a friendly smile from the reception desk. Telling them I was there for a test drive, they assigned me immediately to Andy Kovalsky to help me out. He asked me what I was looking for and after some conversation, we settled on the Honda Civic EX-T as it met the list of features I gave Andy. He listened to what I wanted, and didn't try to force me into something I didn't need. He even told me that if I sacrificed one feature on the EX-T, the EX model is almost identical, and could save me some money. WHAT CAR SALESMEN TELLS YOU HOW YOU CAN ACTUALLY SAVE MONEY?! I was floored and felt I could trust Andy with this important purchase. Onto the test drive, Andy walked me through almost every single feature of the car from the radio, to the climate control, to even the safety features. The last car salesman I had ever talked to before coming to Valley Honda, went over the cars features but I never got to experience any of them. He just ran through bullet points. Andy made sure I not only knew about all the bells and whistles, but that I got to play around with them too. During that test drive I fell in love and moved to the next step towards buying a brand new 2018 Honda Civic. Getting a tour of the building, I was amazed at the luxury they offered customers having their car serviced in the MASSIVE service department. Starbucks Coffee to freely grab, an entire computer center to use while you wait, endless bottles of water, and even a room for children to play while mom and dad relax. Come 6,000 miles, you'll know where to find me for my first Oil Change. The dealership also had me extremely surprised with their ability to work with customers. Already getting a great deal on the Civic EX-T, I ran some finances before making the purchase and found out paying for a brand new 2018 car might not be in the cards for me. I was recently in a bad car accident that landed my car totaled, and was hit with some pricy surgery bills for a broken hand. I was out of work for 2 months due to injuries, and now jumping back in I was a few paychecks short. Keeping in touch with Andy and the dealership, I told him my story of why I would be unable to purchase the car I had been shown. Instead of shooing me away and writing me off as 'time wasted', they went above and beyond to work with me in order to get the car at a more manageable price during this hard time. I always expect so little from car dealerships, but Valley Honda has given me a whole new light on what Customer Service is and what a good dealership is capable of. Andy made me feel like I was important, and also (best of all) he treated me like a person, not just a few bucks on his commission check. He made this car purchase 100% enjoyable. There was not a moment where I was unsure of my decision. From beginning to end, Andy made sure I was comfortable and was with me through the entire sales process. Both him and the dealership helped me through a very troubled and stressful time in my life and made it nearly effortless. Thank you Valley Honda, and thank you Andy for keeping my head above water in a very rough patch of my life. You have earned yourself a new lifetime customer.
Sal was very helpful and knowledgeable. We were looking for a used van and they happened to have that model on the lot. It had just come in. We knew what we wanted the "out the door" $ amount to be, Sal made it happen. Thank you!
I was looking for a 2018 Honda Pilot at the best price possible. I believe the only place to do this is at Valley Honda. This is the second Pilot I have purchased from Valley and in all likely hood it will not be the last. You expect people to be courteous and they are at Valley but I don't care for dealers playing pricing games, just give me your best price and be done with it. This is why I like shopping at Valley Honda. Jim Hanahan was my salesman both times and in the future I will want to deal with him.
Iryna was very informed and honest from the get-go. I would absolutely recommmend her and this Honda dealer. I usually hate dealing with car dealers but Valley Honda has really taken the auto buying experience forward.
I love this place so confortable.good service.nice people.thank you.
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