As an industry Insider who visits quite a few dealerships and deals with a lot of service personnel Valley Honda ranks among the better dealerships in terms of professionalism convenience and ease of access.
Yesterday we purchased our 4th car from Valley Honda. Michael and I communicated via email prior to our visit, he had done his research and could answer all my questions. We test drove 2 cars, he helped us compare the pros and cons of each. He was patient, knowledgeable and professional. We selected a 2019 CR-V from the Valley Honda inventory. I couldn't be happier. We've been long term Valley Honda customers and still own the Pilot we purchased in the fall of 2007. Honda cars are dependable, and Valley Honda service is top notch.
I recently had a bad experience at Valley Honda when I took my Honda Accord 2010 for oil change. The maintenance code was B13. This involves tire rotation. I informed the service agent that I have recently performed tire rotation and would not need it during this service.When i went to collect my car, I notice that the wheel key packet was kept on my passenger seat. I was surprised that I had mentioned no tire rotation was required and still they have removed the wheel key packet from the glove compartment (wheel cannot be removed except using special key). I also noticed that the key is missing.I went inside and inquired why my key packet was outside and informed my key is missing. My service advisor had left by that time and another one helped to look for it. He found out the service technician who worked on my car but he had also left for home. After calling him, the service technician informed the key might be on top of his tool box. And after a while the wheel key was returned to me. It was found on the service technicians tool box.I was lucky enough that the technician had kept the key packet outside. Otherwise i would not have notice it and left without the key. This would have meant trouble for me as the wheels cannot be removed from the car for rotation or tire change, etc. I had to spend a lot of time in the service center to get my key back. I had my daughter with me and she also fell down once when walking over from the car back to the service office, since the service area was flooded with water. Luckily she wasnt hurt.This was shear negligence on behalf of Honda Valley service technician and lack of cleanliness in the service area that caused a lot of trouble for me and my child.Invoice no - HOCS984313 dtd 10/08/19Valley Honda Arora ILEdit 10/11 - I spoke to the Service Director. They followed my instructions and did not perform tire rotation. Also he assured to review with the service technician and cleaning.
Every once in a while you meet a true professional - one that stands out above others. Nick is one of these rare individuals. He is first of all extremely friendly and knowledgeable. He is interested in you as his customer, and does everything he can to please you. Nick takes the time to answer all questions, and his after sales service is superb. He was patient in teaching us new features on the CR-V which we purchased.
After buying a new vehicle from this dealer about five months ago and having that vehicle totaled in an accident, I came back to this dealership to purchase a replacement, and I am really glad I did. Bill and the team made the process of buying super easy again... I felt right at home in their dealership. They did everything in their power to make me "whole" again after the accident and appreciate their patience as we were piecing together information on the original vehicle purchase. Given my unique situation of buying two new vehicles within a few months of each other, I was really glad I drove the extra distance to work with this dealership again.
Had another great experience working with John,my daughter bought a Hrv a few months back and we saw how professional John is,no pressure,all questions answered so when my wife needed a new car we knew John was our only salesman,if a car need comes up John is who we will see.
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